QM34 – Root Cause Analysis

Objectives: Achieve a viable “productivity and quality improvement” program across the organization and enhance the suitability, effectiveness, and efficiency of corrective and preventive actions (Internal or External Audits / CARs / Improvements).

Benefits: Help participants define and solve “Root Causes of Vital problems” in a “structured and systematic” approach. Looking at defects as an opportunity for change and improvement.

Who Should Attend: Participants in any management position, public or private, seeking “Performance Excellence” through an effective problem solving techniques.

Workshop Content:

Part 1 – RCA Overview:
Root Cause for problems are opportunities; RCA success and failure; RCA and Quality; RCA and Cost; RCA issues; RCA defined; RCA advantages; RCA vs. apparent causes and symptoms; RCA and condition; Effect and Action.

Part 2 – RCA Tools and Techniques:
RCA analysis techniques; RCA structured and unstructured methods; Selection of RCA techniques; RCA and management functions; System approach to RCA; RCA pulse points and validation concept; Basic RCA scientific methods and solutions; RCA solution matrix; RCA and systems.

Part 3 – RCA and RDMAIC – A Structured Methodology:
RDMAIC process; RDMAIC methodology.

Part 4 – RCA and Process Thinking (Audits and Assessments):
Audits and assessments; Process effectiveness.

Part 5 – RCA and “Cause and Effect” diagram / “Why Why” Decision Tree:
RCA cause and effect analysis; Issues and methods; Fishbone diagram; Tree diagrams defined; The “Why Why” tree.

Part 6 – RCA and Pareto Charting (The Vital vs. The Trivial):
Vital vs. Trivial; Drivers of variation; Pareto charting.

Part 7 – RCA and spider Chart for Improvement:
RCA and Spider charting.

Part 8 – RCA and Consensus Building / ENGT:
Compromise vs. Consensus; Enhance nominal group technique.

Part 9 – RCA and Change Analysis:
Change analysis the issues; Change management process; Management causal factor; Critical element for management change.

Part 10 – RCA and MORT (Management Oversight and Risk Tree Analysis):
Overview; Purpose; Symbols; Definitions; General approach; Specific control factors; Management control factors; MORT levels; Top events; Amelioration; Rehabilitation; Rescue; Mini MORT; LTA – Less Than Adequate.

Part 11 – RCA and Barrier Analysis:
Barrier analysis defined; The issues; Barrier analysis elements; Structure of barriers.

Part 12 – Integrated Exercises and Case Studies

Questions and Answers

Interactive Group Workshops (Teamwork)

Case studies

Certificate of Attendance