QM32 – Best Practices in QMS and TQM

Best Practices in Quality Management Systems & Total Quality Management

Objectives: An integrated training and implementation workshop on Best Practices in Quality Management Systems – Strategies and Techniques, as applied successfully in the New Management Model of world-class companies.

Benefits: Provides Managers from all levels with an overview of the most common and successful management best practices in world-renowned companies. Managers will be able to adapt such tools and techniques to their business environment.

Who Should Attend: Upper and Middle Management

Workshop Content:

Part 1
The New Management Model
Leadership

Part 2
Customer Focus
Strategic Planning

Part 3
Management
Employee Involvement

Part 4 
Training
Reward and Recognition

Part 5
Employee Focus
Customer Contacts

Part 6 
Design of Products
Process management 

Part 7
Supplier Quality
Data Collection and Analysis

Part 8
Benchmarking 
Responsibility and Citizenship

Part 9 
System Assessments
Management of Change 

Questions and Answers

Interactive Group Workshops (Teamwork)

Team Presentations 

Certificate of Attendance