QM31 – TQM, QMS and Auditing Tools and Techniques

Objectives: Train participants to the different tools and techniques commonly used in Total Quality Management, Quality Management Systems and Auditing.

Benefits: These tools and techniques are commonly used by most successful organizations worldwide.

Who Should Attend: Participants in any management position, public or private, seeking effective development and implementation of TQM, QMS and Auditing programs within their organizations.

Workshop Content: 

Part 1 – Tools and Techniques:
Introduction, Interviewing, Observation, Physical examination, Problem definition, Presentations, Time management, Sampling.

Part 2 – Tools and Techniques:
Repeatability and reproducibility, Statistical Process Control, Charts & graphs, Consensus building, Enhanced Nominal Group Technique.

Part 3 – Tools and Techniques:
Methodology for Generating Efficiency & Effectiveness Measures, Root cause analysis, Failure mode and effects analysis, Capability analysis, Brainstorming, Force field analysis, System improvement & alignment, Balanced Scorecard.

Questions and Answers

Interactive Group Workshops (Teamwork)

Team Presentations

Certificate of Attendance