QM20 – Internal Auditing ISO19011:2011

ISO 19011:2011 Standard

Objectives: Train participants responsible in an organization in planning, conducting, managing, reviewing or participating in internal and external auditing with emphasis on Quality Management Systems. Auditing is a very powerful management tool when properly implemented within any organization.

Benefits: Develop auditing skills and techniques to maintain the Quality Management System in an organization. Attendance certificates can be used towards the fulfillment of the training requirements of the ISO 9000 Standards.

Who Should Attend: Intended for selected participants in any management position, public or private, seeking to assess, review and improve on their organizations products, processes and systems.

Workshop Content:

Part 1 – Introduction to Auditing:
Background, Concepts, Definitions, requirements.

Part 2 – Audit Program, Administration, and Initiation:
Initiation of the Auditing Process, Audit Administration and Program, Audit Management, Scheduling and Budgeting Audit Assignments.

Part 3 – Audit Preparation:
Planning, Purpose, Scope, Resources, Teams, Authority, Requirements, Checklists, Desk Study.

Part 4 – Audit Performance:
Opening Meeting, Issues, Facts, Evaluation and Verification, Path, Analysis, Closing Meeting.

Part 5 – Audit Reporting and Closure:
Findings, Reporting, Corrective Actions, Follow-up, Exit Meeting, Records.

Part 6 – Human Aspects in Auditing:
Auditor / Auditee Relationship, Ethics, Behavior, Qualifications, Team Selection.

Part 7 – Auditing a Quality Management System:
Establishing the Framework for an Audit Program, Elemental Analysis, Checklists, and Management Reviews.

 

Questions and Answers

Interactive Group Workshops (Teamwork) / Role – Plays

Case Studies

Team Presentations

Certificate of Attendance