QM05 – Business Processes Development

Business Processes Development, Analysis, Mapping and Improvement

Objectives: An interactive TQM based two-day training program to help participants in identifying, developing, mapping and improving business processes in their organization, for a DO-IT-YOURSELF in-house implementation. Business processes in any organization involve the management system, as well as the production / service processes. Business processes are an effective scheme for changing the company focus by organizing it vertically and horizontally in an effective and efficient way. Business processes help management at all levels better understand, trace and follow-up organizational issues and introduce in a pro-active way corrective and preventive actions.

Benefits: Help participants improve on their know-how and skills in understanding their organization’s system, processes, products, customers, and establish clear and well identifiable processes, process owners, process boundaries, and limitations. Understanding and managing processes are today’s most demanded requirements in any TQM – Total Quality Management and ISO 9001:2015 Quality Management System Standards environment. Successful process management is based upon well-identified core business processes that add value to customer satisfaction and improve their effectiveness.

Who Should Attend: Participants in any management position, public or private, seeking to implement, and document a sustainable TQM / QMS programs based upon process development and management. Participants in organizations seeking to map and develop business processes (i.e. software programs, applications, Enterprise Resource Planning – ERP, etc…).

Workshop Content:

Part 1 – Introduction to Business Processes Development, Mapping and Improvement:
Understanding the process approach, Process management and classification, Documentation, Process control.

Part 2 – The Processes in the ISO 9001:2015 Standard and Process Documentation:
Core processes required by the ISO 9001:2015 Standard.

Part 3 – Process Documentation, Development and Mapping

Part 4 – Process Improvement Tools:
Need for process improvement, Fishbone diagram, Spider chart, Consensus building, Enhanced Nominal Group Technique, Process measurement systems, Financial measures, Key performance indicators.

Questions and Answers

Interactive Group Workshops (Teamwork)

Team Presentations

Certificate of Attendance